Support Center

Could not connect to the registration server

Last Updated: Apr 21, 2016 03:55PM MDT


You are trying to activate or register your CD product and are getting an error message similar to the following message:

Could not connect to the registration server


Detailed information

Our registration server needs to return the activation to your computer via port number 1582. If this is blocked on your firewall, the communication will fail.


To resolve this, you can take one of several actions:

  • Generate your own activation code at and then use the Register by Phone option
  • Open port 1582 on your firewall
  • Email your product key, name, course title, and company name to so we may generate an activation code for you so that you can use the Register by Phone option
  • Call LearnKey Technical Support

Contact Us

  • Support Hours

    Live Chat!

    Client Services

    (800) 984-9476

    (435) 674-9733 option 1

    Veteran Services

    (866) 306-7241

    (435) 674-9733 option 2

    Technical Support

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733
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