Support Center

Could not connect to the registration server

Last Updated: Apr 21, 2016 03:55PM MDT

Symptoms

You are trying to activate or register your CD product and are getting an error message similar to the following message:


Could not connect to the registration server

 

Detailed information

Our registration server needs to return the activation to your computer via port number 1582. If this is blocked on your firewall, the communication will fail.
 

Solution

To resolve this, you can take one of several actions:

 
  • Generate your own activation code at webregister.learnkey.com and then use the Register by Phone option
  • Open port 1582 on your firewall
  • Email your product key, name, course title, and company name to techsupport@learnkey.com so we may generate an activation code for you so that you can use the Register by Phone option
  • Call LearnKey Technical Support

Contact Us

  • Support Hours

    Live Chat!

    Client Services

    clientservices@learnkey.com

    (800) 984-9476

    (435) 674-9733 option 1


    Veteran Services

    veteranservices@learnkey.com

    (866) 306-7241

    (435) 674-9733 option 2


    Technical Support

    techsupport@learnkey.com

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733

3f93ca2ff4c7561f81090d4b20b58cd1@learnkey.desk-mail.com
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