Support Center

Internet Explorer 11 configuration

Last Updated: Nov 04, 2016 05:19PM MDT


Users may find that OnlineExpert® does not display correctly in Internet Explorer 11, displaying a black screen or a spinning loading animation instead of a training video. Find out what browser you are using at

Detailed information

OnlineExpert® relies on the ActiveX installation of Adobe Flash. In addition, pop-up windows must be allowed, and Compatibility Mode must be enabled for *


Follow the instructions below. If one solution works, do not follow the remainder of the instructions—they are listed in order from most successful to least successful.
Add to the Compatibility View list
  1. Within Internet Explorer, click the Tools button ⚙, and then click Compatibility View settings
  2. In the Add this website box, enter and click the Add button
  3. Click Close

For more information, please read
Install Adobe Flash Player
Within Internet Explorer, go to and download and install Adobe Flash Player for Internet Explorer.
Disable ActiveX Filtering for
Follow the instructions at
Disable the Popup Blocker feature for
Follow the instructions at
Enable the Shockwave add-on
Follow the instructions at

Note: If using Windows 8.x or Windows 10, Internet Explorer should be run in Desktop mode, or the video content might not play. See for details

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