SymptomsUsers may find that OnlineExpert® does not display correctly in Internet Explorer 11, displaying a black screen or a spinning loading animation instead of a training video. Find out what browser you are using at http://whatbrowser.org/
Detailed informationOnlineExpert® relies on the ActiveX installation of Adobe Flash. In addition, pop-up windows must be allowed, and Compatibility Mode must be enabled for *.onlineexpert.com.
SolutionsFollow the instructions below. If one solution works, do not follow the remainder of the instructions—they are listed in order from most successful to least successful.
Add onlineexpert.com to the Compatibility View list
- Within Internet Explorer, click the Tools button ⚙, and then click Compatibility View settings
- In the Add this website box, enter onlineexpert.com and click the Add button
- Click Close
For more information, please read http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
Install Adobe Flash PlayerWithin Internet Explorer, go to http://get.adobe.com/flashplayer and download and install Adobe Flash Player for Internet Explorer.
Disable ActiveX Filtering for onlineexpert.comFollow the instructions at http://ie.microsoft.com/testdrive/browser/activexfiltering/about.html
Disable the Popup Blocker feature for onlineexpert.comFollow the instructions at http://support.microsoft.com/kb/909604
Enable the Shockwave add-onFollow the instructions at http://helpx.adobe.com/shockwave/kb/enabling-shockwave-player.html
Note: If using Windows 8.x or Windows 10, Internet Explorer should be run in Desktop mode, or the video content might not play. See http://answers.microsoft.com/en-us/ie/wiki/ie11-iewindows8_1/to-change-whether-the-internet-explorer-tile-on/6fcdca13-136d-4b5c-88b3-4c7e1e2ae532 for details