Support Center

Internet Explorer 11 configuration

Last Updated: Nov 04, 2016 05:19PM MDT

Symptoms

Users may find that OnlineExpert® does not display correctly in Internet Explorer 11, displaying a black screen or a spinning loading animation instead of a training video. Find out what browser you are using at http://whatbrowser.org/
 

Detailed information

OnlineExpert® relies on the ActiveX installation of Adobe Flash. In addition, pop-up windows must be allowed, and Compatibility Mode must be enabled for *.onlineexpert.com.
 

Solutions

Follow the instructions below. If one solution works, do not follow the remainder of the instructions—they are listed in order from most successful to least successful.
Add onlineexpert.com to the Compatibility View list
  1. Within Internet Explorer, click the Tools button ⚙, and then click Compatibility View settings
  2. In the Add this website box, enter onlineexpert.com and click the Add button
  3. Click Close

For more information, please read http://windows.microsoft.com/en-us/internet-explorer/use-compatibility-view
 
Install Adobe Flash Player
Within Internet Explorer, go to http://get.adobe.com/flashplayer and download and install Adobe Flash Player for Internet Explorer.
 
Disable ActiveX Filtering for onlineexpert.com
Follow the instructions at http://ie.microsoft.com/testdrive/browser/activexfiltering/about.html
 
Disable the Popup Blocker feature for onlineexpert.com
Follow the instructions at http://support.microsoft.com/kb/909604
 
Enable the Shockwave add-on
Follow the instructions at http://helpx.adobe.com/shockwave/kb/enabling-shockwave-player.html


Note: If using Windows 8.x or Windows 10, Internet Explorer should be run in Desktop mode, or the video content might not play. See http://answers.microsoft.com/en-us/ie/wiki/ie11-iewindows8_1/to-change-whether-the-internet-explorer-tile-on/6fcdca13-136d-4b5c-88b3-4c7e1e2ae532 for details

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