Support Center

Video training hangs at Initializing Digital Media

Last Updated: Apr 21, 2016 04:18PM MDT

Symptoms

  • Video training hangs at Initializing Digital Media
  • Video is choppy
  • Audio is choppy
  • Audio does not match up (sync) with the video

 

Detailed information

Hardware acceleration needs to be set properly within the options of Windows Media Player in order for the training to run properly.
 

Solution

  1. Open Windows Media Player (see http://windows.microsoft.com/en-us/windows/getting-started-windows-media-player)
  2. Press Alt+T or open the Tools menu
  3. Click Options
  4. Click the Performance tab
  5. Select the Drop frame to keep audio and video synchronized check box (in Windows XP, drag the Video Acceleration slider to the middle of the slider bar)
  6. Clear the Turn on DirectX Video Acceleration for WMV files check box (not applicable in Windows XP)
  7. Click the Apply button
  8. Click the Network tab
  9. In the Protocols for MMS URLs group, ensure that only the HTTP check box is selected. Clear the RTSP/UDP and RTSP/TCP check boxes
  10. Click the OK button.
  11. Close Windows Media Player and verify that your course is running properly

Contact Us

  • Support Hours

    Live Chat!

    Scheduled maintenance notice
    Maintenance will occur Friday, 28 July 2017, 12:00 PM–5:00 PM Mountain Time. Support representatives may be unavailable during this time.

    Client Services

    clientservices@learnkey.com

    (800) 984-9476

    (435) 674-9733 option 1


    Veteran Services

    veteranservices@learnkey.com

    (866) 306-7241

    (435) 674-9733 option 2


    Technical Support

    techsupport@learnkey.com

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733

3f93ca2ff4c7561f81090d4b20b58cd1@learnkey.desk-mail.com
http://assets1.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete