Symptoms

• Video training hangs at Initializing Digital Media
• Video is choppy
• Audio is choppy
• Audio does not match up (sync) with the video

Detailed information

Hardware acceleration needs to be set properly within the options of Windows Media Player in order for the training to run properly.
 

Solution

1. Open Windows Media Player (see http://windows.microsoft.com/en-us/windows/getting-started-windows-media-player)
2. Press Alt+T or open the Tools menu
3. Click Options
4. Click the Performance tab
5. Select the Drop frame to keep audio and video synchronized check box (in Windows XP, drag the Video Acceleration slider to the middle of the slider bar)
6. Clear the Turn on DirectX Video Acceleration for WMV files check box (not applicable in Windows XP)
7. Click the Apply button
8. Click the Network tab
9. In the Protocols for MMS URLs group, ensure that only the HTTP check box is selected. Clear the RTSP/UDP and RTSP/TCP check boxes
10. Click the OK button.
11. Close Windows Media Player and verify that your course is running properly