Support Center

Codec errors

Last Updated: Apr 21, 2016 03:51PM MDT

Symptoms

  • After launching your course, you receive an error stating that you must update or install the Indeo codec
  • After launching the course window, there is no video and/or audio. If you get both, they are choppy
  • You receive the following error:
     

    Video not Available
    Cannot find vids: iv32 decompressor

     

  • The audio works, but the videos do not (Osborne Certcams only)

 

Detailed information

When Windows plays a sound or video clip, it utilizes a codec, which compresses and decompresses the video and audio and sends it to the sound and video card of your computer. LearnKey Training uses specific codecs to encode the video files, and those codecs must be present on your computer in order for the training to run properly.
 

Solution

Download and the Ligos Indeo codec from the link below.
http://www.free-codecs.com/download/indeo_codec.htm

If this does not resolve the issue, download and install the K-Lite codec pack from the following link:
http://www.codecguide.com/download_k-lite_codec_pack_full.htm

If this also does not resolve the issue, download and install Vista Codec Package from the link below:
http://www.majorgeeks.com/files/details/vista_codec_package.html

Osborne/McGraw–Hill customers only:

  1. Explore the CD-ROM drive, and navigate to <CD Drive>:\Programs\Certcams
  2. Double-click tscc.exe to install the Tech Smith codecs

Contact Us

  • Support Hours

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    clientservices@learnkey.com

    (800) 984-9476

    (435) 674-9733 option 1


    Veteran Services

    veteranservices@learnkey.com

    (866) 306-7241

    (435) 674-9733 option 2


    Technical Support

    techsupport@learnkey.com

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733

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