Support Center

Registration or training window is cut off or not fully viewable

Last Updated: Nov 21, 2016 01:27PM MST

Symptoms

When installing LearnKey software, you see the product Registration Step 1 window, but you do not see the entire window contents. The Back, Next, and Cancel buttons at the bottom of the window are not viewable.

This can also occur in the training windows and the labs.
 

Detailed information

In order to fully utilize our LearnKey CD training products, you will need your DPI (dots per inch) setting to normal size.

If you like to use a higher DPI setting, you can set it back after the installation without causing further issues.
 

Solution

In order to see the full registration window, you must temporarily change your DPI setting to Small or 96 PPI (pixels per inch) within the advanced personalization settings.
 

Windows Vista, 7, 8.x, or 10

  1. Open the Start menu or Start screen either by clicking the Start button Windows Start button or Start screen button or by pressing the Windows logo key Windows Logo Key or Windows logo key on your keyboard
  2. Begin typing dpi
  3. Click Make text and other items larger or smaller
  4. Select Smaller - 100%
  5. Click Apply. Note: you will need to log off and log back on for the change to take effect
 

Windows XP

  1. Right-click on your desktop and click Properties
  2. Click the Advanced tab
  3. Change the value in the DPI drop-down box to Normal 96 DPI
  4. Click the OK or Apply button. Note: you will need to log off and log back on for the change to take effect
 

Alternative approach

If the registration fields are visible, but the buttons are not visible:
 

  1. Fill out the visible fields on each page
  2. Press Tab seven (7) times and press Enter to access the unseen Next button

Contact Us

  • Support Hours

    Live Chat!

    Client Services

    clientservices@learnkey.com

    (800) 984-9476

    (435) 674-9733 option 1


    Veteran Services

    veteranservices@learnkey.com

    (866) 306-7241

    (435) 674-9733 option 2


    Technical Support

    techsupport@learnkey.com

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733

3f93ca2ff4c7561f81090d4b20b58cd1@learnkey.desk-mail.com
http://assets3.desk.com/
false
desk
Loading
seconds ago
a minute ago
minutes ago
an hour ago
hours ago
a day ago
days ago
about
false
Invalid characters found
/customer/en/portal/articles/autocomplete