Support Center

Low video or image quality

Last Updated: Feb 25, 2015 11:46AM MST

Symptoms

When viewing course training videos or participating in the interactive labs, you may see grainy, blurry, or pixelated images or videos. In addition, text or icons may be small and difficult to see or read.
 

Detailed information

As a company, we have been working a long time toward making our interactive labs crisper and sharper, but we have not yet implemented higher-resolution labs in our products. We recognize the problems this causes our users, and we are working on a long-term solution.
 

Solutions

The problem is due to low image resolution, which is an issue that cannot be fixed by users of LearnKey products; however, some users have had success with the following techniques

Contact Us

  • Support Hours

    Live Chat!

    Client Services

    clientservices@learnkey.com

    (800) 984-9476

    (435) 674-9733 option 1


    Veteran Services

    veteranservices@learnkey.com

    (866) 306-7241

    (435) 674-9733 option 2


    Technical Support

    techsupport@learnkey.com

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733

3f93ca2ff4c7561f81090d4b20b58cd1@learnkey.desk-mail.com
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