Support Center

Class not found or Class not registered error

Last Updated: Apr 19, 2016 01:07PM MDT

Symptoms

When trying to run LearnKey training, you receive any of the following messages:

Class not found
ClassNotFoundException
Class not registered
Cannot change visible in OnShow or OnHide

 

Description

This error occurs when a program cannot find the correct version of another program on which it relies in order to operate. Install or update the missing program to resolve this error.
 

Solution

In the case of LearnKey training products, the three most common causes of this error are Adobe Flash, Windows Media Player, and Java.
 
Flash Player
Flash must work in Internet Explorer in order for LearnKey CD products to work correctly. If you are using only OnlineExpert, then Flash Player must work in the browser of your choice.
 
  1. Go to https://helpx.adobe.com/flash-player.html (this must be performed in Internet Explorer for CD products)
  2. Click the Check Now button
  3. If necessary, follow the on-screen instructions to download and install Flash Player for your browser
 
Windows Media Player
Some courses require Windows Media Player or a Windows Media Player plugin in order to operate correctly.
 
  1. Go to http://www.vdat.com/techsupport/PRNwindowstest.asp
  2. If the video does not play:
 
Java
  1. Go to http://www.java.com/en/download/installed.jsp
  2. Allow any Java plug-ins and agree to any terms and conditions
  3. Follow the on-screen instructions

Contact Us

  • Support Hours

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    Client Services

    clientservices@learnkey.com

    (800) 984-9476

    (435) 674-9733 option 1


    Veteran Services

    veteranservices@learnkey.com

    (866) 306-7241

    (435) 674-9733 option 2


    Technical Support

    techsupport@learnkey.com

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733

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