Support Center

System Requirements

Last Updated: Oct 23, 2017 11:48AM MDT

LearnKey Platforms

 

OnlineExpert (Internet)

OnlineExpert is LearnKey's next-generation course delivery infrastructure and e-learning platform. This dynamic web-based system combines the benefits of traditional classroom instruction and the advantages of computer-based training in a flexible delivery format. OnlineExpert provides anytime, anywhere learning, allowing you to study at work, at home during evenings or weekends, or even from a hotel room while traveling.
 

Hardware Requirements

Check your system specifications by downloading, installing, and running a system information utility.
Where can I find a system information utility?
 
Component Minimum requirements
CPU 1 GHz
RAM 1 GB
Disk space 200 MB unused on operating system partition
Graphics Bit depth: 16 bits per pixel (BPP)
Resolution: 800×600 pixels
Memory (VRAM): 4 MB
Audio Headphones or speakers
Internet connection 500 kilobits per second (Kbps)
OR
35 kilobits per second (Kbps) and a CD/DVD drive for using a MediaPoint CD1

Software Requirements

Component Software Supported versions Download link
Operating system Windows All current versions
(XP2, 7, 8.x, 10)
 
Mac OS All current versions
(OS 10.x)
 
Required software Web browser Most recent versions of Firefox, Internet Explorer, Chrome, Safari, Opera Firefox (suggested)
Adobe Flash Player Most recent version for each web browser Flash (browser specific)
Sun Java Most recent version
 
Java
PDF reader Any current software Reader (suggested)
Optional software3 Windows Media Player plugin Most recent version Firefox plugin
Chrome extension
 

NetworkExpert (Intranet)

Product no longer offered beginning 10/20/2017. Legacy information below.

LearnKey's powerful network training solutions provide on-demand access to our award-winning content over your organization's intranet. Content is loaded on a server and made available to all users throughout the network. A network solution gives you engaging instruction just when you need it, course content that is easy to manage, streamlined administration, convenient delivery and effective use of your training dollars.
 

Server and Workstation Hardware Requirements

Check your system specifications by downloading, installing, and running a system information utility.
Where can I find a system information utility?
 
Component Minimum requirements
CPU 1 GHz
RAM 1 GB
Disk space 200 MB unused on operating system partition
Graphics Bit depth: 16 bits per pixel (BPP)
Resolution: 800×600 pixels
Memory (VRAM): 4 MB
Audio Headphones or speakers
Local area network (LAN) 150 kilobits per second (Kbps)

Server Software Requirements

Component Software Supported versions Download link
Operating system Windows Server All current versions
(2000, 20034, 2008, 2012)
 
Services and Roles Internet Information Services (IIS) Most recent applicable version  
Windows Media Services (WMS) Most recent applicable version  
Optional software5 Web browser Most recent versions of Internet Explorer Internet Explorer
Adobe Flash Player Most recent ActiveX version Flash
Sun Java Most recent version
 
Java
PDF reader Any current software Reader (suggested)
Windows Media Player plugin6 Most recent version Firefox plugin
Chrome extension
 

Workstation Software Requirements

Component Software Supported versions Download link
Operating system Windows All current versions
(XP7, 7, 8.x, 10)
 
Required software Web browser Most recent version of Internet Explorer Internet Explorer
Adobe Flash Player Most recent ActiveX version Flash
Sun Java Most recent version
 
Java
PDF reader Any current software Reader (suggested)
Optional software8 Windows Media Player plugin Most recent version Firefox plugin
Chrome extension
 

CD-ROM (Local only)

Product no longer offered beginning 10/20/2017. Legacy information below.

LearnKey CD-ROMs integrate expert video instruction with interactive simulations and a variety of assessments and exercises. Our CD-ROMs are a popular alternative to online training because they consume little or no Internet bandwidth while providing the full visual experience of a LearnKey course in a user-friendly interface.
 

Hardware Requirements

Check your system specifications by downloading, installing, and running a system information utility.
Where can I find a system information utility?
 
Component Minimum requirements
CPU 1 GHz
RAM 1 GB
Disk space 200 MB unused on operating system partition
Graphics Bit depth: 16 bits per pixel (BPP)
Resolution: 800×600 pixels
Memory (VRAM): 4 MB
Audio Headphones or speakers
Internet connection Helpful but not required for registration

Software Requirements

Component Software Supported versions Download link
Operating system Windows All current versions
(XP9, 7, 8.x, 10)
 
Required software Adobe Flash Player Most recent ActiveX version Flash
Sun Java Most recent version
 
Java
PDF reader Any current software Reader (suggested)
 

Footnotes

1. LearnKey MediaPoint CD technology—for Windows and Internet Explorer only—supports 35 Kbps Internet connections by localizing course multimedia content to a CD-ROM.
2. Customer assumes all security and performance liability when using a retired operating system. Read more.
3. Windows only: the Windows Media Player plugin may be required in order to view legacy LearnKey training.
4. Customer assumes all security and performance liability when using a retired operating system.
5. Optional software only needs to be installed on the server if the server will also serve as a testing system.
6. The Windows Media Player plugin may be required in order to view legacy LearnKey training.
7. Customer assumes all security and performance liability when using a retired operating system. Read more.
8. The Windows Media Player plugin may be required in order to view legacy LearnKey training.
9. Customer assumes all security and performance liability when using a retired operating system. Read more.
 

Contact Us

  • Support Hours

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    Client Services

    clientservices@learnkey.com

    (800) 984-9476

    (435) 674-9733 option 1


    Veteran Services

    veteranservices@learnkey.com

    (866) 306-7241

    (435) 674-9733 option 2


    Technical Support

    techsupport@learnkey.com

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733

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