Support Center

General troubleshooting

  • Missing audio

    Symptoms You can see the video, but you cannot hear the sound Detailed information If you are unab...

    Dec 17, 2014 10:17AM MST
  • Codec errors

    Symptoms After launching your course, you receive an error stating that you must update or install the In...

    Apr 21, 2016 03:51PM MDT
  • What we do

    Learn from the Experts® LearnKey's expert-led educational video courseware and in-depth exam prep covers a w...

    Dec 17, 2014 10:17AM MST
  • No video, blank or white screen, or right-click issues in labs or trai...

    Symptoms When trying to load video training online or from a CD, you see only a blank screen or a blank s...

    Nov 16, 2017 11:47AM MST
  • HTML parsing error

    Symptoms You receive the following error: HTML Parsing Error: Unable to modify the parent container elem...

    Dec 17, 2014 10:26AM MST
  • Kernel32.dll error messages

    Symptoms You may receive an error regarding kernel32.dll Detailed information and solution Ther...

    Dec 17, 2014 10:26AM MST
  • Generate an activation code

    Detailed information After purchasing a CD containing LearnKey courseware, it is necessary to register and a...

    Feb 25, 2015 11:45AM MST
  • Low video or image quality

    Symptoms When viewing course training videos or participating in the interactive labs, you may see grainy, b...

    Feb 25, 2015 11:46AM MST
  • Class not found or Class not registered error

    Symptoms When trying to run LearnKey training, you receive any of the following messages: Class not found Cl...

    Apr 19, 2016 01:07PM MDT
  • System Requirements

    LearnKey Platforms OnlineExpert (Internet) NetworkExpert (Intranet) CD-ROM (Local only) Onli...

    Oct 23, 2017 11:48AM MDT

Contact Us

  • Support Hours

    Live Chat!

    Client Services

    clientservices@learnkey.com

    (800) 984-9476

    (435) 674-9733 option 1


    Veteran Services

    veteranservices@learnkey.com

    (866) 306-7241

    (435) 674-9733 option 2


    Technical Support

    techsupport@learnkey.com

    (800) 482-8244

    (435) 674-9733 option 3

    LearnKey, Inc.
    35 N Main, St. George, UT 84770, USA

    (800) 865-0165

    (435) 674-9733

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