Cube Long Arrow Right External Link angle-right Search Times Spinner angle-left

Delete temporary Internet files and cookies

 Symptoms

  • Test progress or scores are lost
  • Bookmarks appear or disappear unexpectedly
  • Test questions appear unanswered
  • Training time is not logged correctly
  • Test questions, labs, or video clips do not advance correctly
  • Your browser is redirected unexpectedly back to the login page
  • You encounter any of the following errors:
    • 500 Internal Server Error
    • 408 Request Timeout Error

Detailed information

Our site uses cookies and temporary Internet files to track users’ time online and training scores. Cookie data may become corrupted or unsynchronized. 

Solution

Here are the steps to delete temporary Internet files and cookies in a variety of browsers.

undefined
Click the Customize and control button.
Click Settings.
Scroll to the bottom of the page and click Advanced.
Scroll to view the Privacy and security section, and click Clear browsing data.
Click the Advanced tab.
Click the Time range drop-down and choose All time.
Select the Cookies and other site data, and Cached images and files checkboxes. Clear all other checkboxes.
Click the Clear data button.
Close the Settings tab.
Close all instances of Chrome.
undefined
Click the Open menu button
Click Options
Click the Privacy & Security panel.
Scroll down to Cookies and Site Data.
Click the Clear Data... button.
Select the Cookies and Site Data, and Cached Web Content checkboxes.
Click the Clear button.
Click the Clear Now button.
Close the Options tab.
Close all instances of Firefox.  
undefined
Click the Settings and more button.
Click the Settings menu item.
Click the Privacy & security panel.
Click the Choose what to clear button.
Select the Cookies and saved website data, and Cached data and files checkboxes. Clear all other checkboxes.
Click the Clear button.
Close all instances of Edge.
undefined
Click the Settings and more button. 
Click the Settings menu item.
Click the Privacy and services panel.
Scroll down to Clear browsing data and click the Choose what to clear button.
Click the Time range drop-down and choose All time.
Select the Cookies and other site data, and Cached images and files checkboxes. Clear all other checkboxes.
Click the Clear now button.
Close the Settings tab.
Close all instances of Edge.