GMetrix Error in Labs and Assessments

Symptoms

An OnlineExpert LMS user attempts to launch a lab or assessment and experiences the following error message:

Detailed Information

Some of our courses in the OnlineExpert LMS utilize the GMetrix SMS (http://support.gmetrix.net/download) to complete lab and assessment activities. The GMetrix SMS is software that interacts with programs such as Microsoft Office on a Windows-based computer. This requires the use of third-party cookies. If third-party cookies are blocked, the activity won't launch, and an error will appear.

Solution

Each browser has a way to enable/disable third-party cookies:

• On your computer, open Chrome.
• At the top right, click More > Settings.
• At the bottom, click Advanced.
• Under Privacy and security, and click Site Settings > Cookies.
• Next to Block, Clear on exit, or Allow, select Add.
• Enter [*.]gmetrix.net in the Site textbox.
• Select Add.
• Close all instances of Chrome and try loading the activity.

• On your computer, open Firefox.
• At the top right, click the menu button and select Options.
• Click the Privacy & Security panel and scroll down to the Cookies and Site Data section.
• Click Manage Permissions.
• Enter gmetrix.net in the Address of website textbox and click the Allow button.
• Click the Save Changes button.
• Close all instances of Firefox and try loading the activity.

• On your computer, open Edge.
• At the top right, click the Settings and more button.
• Click the Settings menu item.
• Click the Privacy & security menu item.
• Click the Cookies drop-down menu and choose Don't block cookies.
• Close all instances of Edge and try loading the activity.

• On your computer, open Edge.
• At the top right, click the Settings and more button.
• Click the Settings menu item.
• Click the Cookies and site data menu item.
• Under the Allow section, click the Add button.
• Enter [*.]gmetrix.net in the Site textbox.
• Click the Add button.
• Close all instances of Edge and try loading the activity.